Wiper blades? Air Filters?  A better question is do you do a good job of selling them?   An even better question is how do you know if you’re doing a good job of selling them? If you review these types of “quick service items” the end of the month, you might see that you sold […]

One of the more frustrating parts of what I do is visiting the same dealerships year after year and not seeing a change.  I teach them how to get rid of obsolescence, how to improve profitability and have an overall more efficient operation.  More often than not though, there are no changes in procedure, no […]

I like to track everything I can.  I’m a big fan of having lots of data to sift through. As I’m sure many of you do, I track where my business comes from (i.e. how did customers find me).  I bring this up because twice recently I sent emails back and forth with customers, getting […]

Many General Managers/Dealer Principles don’t like to do an annual physical inventory in the Parts Dept because they believe it’s not worth the cost.  Those same GM’s insist that that cash drawer/petty cash box is balanced daily.  How much is in that cash box?  $200? $300?  Have you ever done the math on that?  If […]

I have been told by friends and mentors that blog posts on your website are absolutely essential for SEO, brand awareness, establishing your business as an industry leader and showing the world how incredibly smart (?) you are. No pressure there!  Well this is the first official blog post.  So instead of talking about Physical […]